earl's
i am not a big fan of earl's restaurants
they just aren't my scene, you know?
and there are so many other great indie places to plunk my hard earned dollars in vancouver...
but occasionally i find myself being a sheep and following the herd to an earl's
last night was one of those times
work holiday lunch ended around 5
and of course that just meant we needed more to drink
to their credit, the hostess did tell us they could only accomodate our party of 20 for about an hour and a half before they needed the table space for reservations
sure, fine, whatever
and yay for me, they had howe sound devil's elbow and pumpkineater on tap
so i didn't have to settle for the mediocre in house albino rhino beer
the dynamite roll was darned delicious too
so far, so good
however, when the manager comes over all in a huff to nastily chide us like we are little children for staying past the time we were to leave i get a really bad taste in my mouth
perhaps you could have spoken to our server and had her remind us we needed to leave rather than offering us another round
perhaps you could have come over politely yourself to give us a half hour warning
perhaps you should seek employment in another field
it will be a long time before i consider darkening the doorway of another earl's restaurant
i only have so many dollars set aside for eating and drinking out
why would i use them at a generic chain who treat me like i'm an intrusion?
they just aren't my scene, you know?
and there are so many other great indie places to plunk my hard earned dollars in vancouver...
but occasionally i find myself being a sheep and following the herd to an earl's
last night was one of those times
work holiday lunch ended around 5
and of course that just meant we needed more to drink
to their credit, the hostess did tell us they could only accomodate our party of 20 for about an hour and a half before they needed the table space for reservations
sure, fine, whatever
and yay for me, they had howe sound devil's elbow and pumpkineater on tap
so i didn't have to settle for the mediocre in house albino rhino beer
the dynamite roll was darned delicious too
so far, so good
however, when the manager comes over all in a huff to nastily chide us like we are little children for staying past the time we were to leave i get a really bad taste in my mouth
perhaps you could have spoken to our server and had her remind us we needed to leave rather than offering us another round
perhaps you could have come over politely yourself to give us a half hour warning
perhaps you should seek employment in another field
it will be a long time before i consider darkening the doorway of another earl's restaurant
i only have so many dollars set aside for eating and drinking out
why would i use them at a generic chain who treat me like i'm an intrusion?
Hi there,
ReplyDeleteMy name is Sepy, and I am the Assistant Marketing Manager at Earls Restaurants' Head Office. I would like to take the opportunity to apologize to you for your poor experience. I assure you that customer service is the cornerstone of our business, and we take our customers' feedback very seriously.
If its not too much trouble, you could visit http://www.earls.ca/comments/feedbackform and you can paste your blog post in there, and send it in. This way, we will be able to take the appropriate steps to ensure that this situation is rectified for you, and to ensure that similar situations don't occur again.
You can also contact me directly at the following email address: social@earls.ca
Thank you for taking the time to write this post, and we hope that we can change your perception of us.
Thank you,
Sepy B.
Earls Restaurants Ltd.
done!
ReplyDelete